We offer a 30 days money back policy providing the item is posted back in the same condition it was dispatched in. We will grant a full refund (less return postage costs) when the item has been fully checked by our staff.

All returns must be authorised by ourselves before sending back. We can then identify where the item has come from. This will reduce the time that it takes for refund. Please do not ship any items back without notification, this may cause extensive delays.

Please see product page for delivery times.

You will find this specified towards the top of the product page.

Our machines come with 1 Year warranty (terms and conditions apply). We have all the details of your machine and date of purchase. So if you encounter an issue, we can pull up your details.

We have a dedicated Quality Control room to check our machines before dispatch. (We have to have a working machine 100% to install the operating system). Just like any computer company, the warranty does not cover any accidental damage or software conflicts created by user, i.e. virus/accidental deleted system file. After 60 days the warranty will cover labour not parts.