We are always
happy to help.  Just reach out to us.

We know that prior to purchasing our customers must feel comfortable. That is why we are always happy to answer any questions. Kindly check out our FAQ’s below or send us a message.

SHOPPING INFORMATION

Is it Safe to purchase a Refurbished Apple Product?

Whether your item is a Refurbished Macbook, iMac, IPad, IPhone – Yes indeed, it is Safe!
We low-level format all the devices and drives to comply with data protection. We then add a fresh installation of the Operating System and upgrade the specifications.

Each item is passed to our ‘Quality Control’ team for vigorous testing before being dispatched. The product is then passed to the packing team who securely pack the item in premium plastic air packaging inside a tailor-made box.

What if I am not Happy with my product?

We offer a 30 days money back policy providing the item is posted back in the same condition it was dispatched in. We will grant a full refund (less return postage costs) when the item has been fully checked by our staff.

All returns must be authorised by ourselves before sending back. We can then identify where the item has come from. This will reduce the time that it takes for refund. Please do not ship any items back without notification, this may cause extensive delays.

How long will delivery take?

Please see product page for delivery times.

You will find this specified towards the top of the product page.

How long is my Warranty?

Our machines come with 1 Year warranty (terms and conditions apply). We have all the details of your machine and date of purchase. So if you encounter an issue, we can pull up your details.

We have a dedicated Quality Control room to check our machines before dispatch. (We have to have a working machine 100% to install the operating system). Just like any computer company, the warranty does not cover any accidental damage or software conflicts created by user, i.e. virus/accidental deleted system file. After 60 days the warranty will cover labour not parts.

PAYMENT INFORMATION

Is the Check-out Page Safe and Encrypted?

Sure, our website must comply to Google standards of SSL encrypted check-out.

In short, this is to keep your personal and payment information secure at check-out.

Can I change or cancel my order?

Yes, you can.  Kindly reach out to our guys using our contact form.

If you need further advice on which item would suit you best, they will always be happy to help.

How are we able to sell at such low prices?

We are able to keep our prices down by buying in large quantities and passing these savings to our customers.

Although our prices are low we still guarantee excellent, reliable quality and strive to give you great customer service.

Where are items Shipped from?

Our Warehouse is situated in Leicester, United Kingdom.
Please note, that this address is a technical warehouse and not a store. Our technicians and warehouse staff are not customer facing.

Unit 11,
Lewisher Road,
Leicester,
LE4 9LR