IMPORTANT (please proceed only if all 3 answers below are yes):

1. Have you already contacted the seller using the "Contact Support" button in your orders?

2. Have you allowed at least 24 hours for the seller to respond to your support request?

3. Have you given the seller a fair opportunity to resolve the issue?

Please ensure you are reporting the correct order before submitting this form. This option is intended for situations where communication has stalled and a resolution has not been reached.

When you submit this form, both the seller and our team will receive a copy of your message.

To avoid delays, please double check your email address and order details. We encourage open communication and aim to support a fair and smooth resolution for everyone.

Note: OurDeal may not respond directly back to you. Usually we will look into the matter and contact the seller to encourage a prompt and fair resolution.