A little clarity.
A confident choice.

It is a pre-owned Apple device that has been prepared for another owner. At OurDeal, renewed describes our approach to inspection, testing, software preparation and cosmetic grading, backed by a warranty and aftersales support. You receive the model and specifications shown in the listing; renewed does not mean factory-new or a newer generation.

You can choose the Apple specifications you need at a lower cost than buying a comparable device new, with clear cosmetic grades and support from our UK team. Our renewed range includes a free 1-year warranty and a 30-day money-back guarantee. The checks above explain the care behind the listing.

Yes. Tell us what you plan to use your device for and your budget. We can help compare models, storage, memory and cosmetic grades. Contact us through the website chat, contact page or call (0116) 326 3140.

We source devices in quantity and give existing Apple hardware a second life. This lets us offer strong value without the cost of a brand-new device. Prices vary with the model, specifications, age and cosmetic condition.

Premium, Excellent, Good and Fair describe cosmetic appearance. Compare the grades on our renewed guide, then check the specific condition and specifications on the product listing.

Our preparation includes testing and resetting devices for their next owner, with checks for restrictions that could prevent setup. Final quality checks and protective packaging help ensure your device reaches you ready to get started. You also have our warranty and aftersales team to turn to.

Use the delivery estimate shown near the top of the product page for the item you want to order. Timing can depend on your location and when the order is placed. Visit our delivery page for more information.

Contact our team as soon as possible using the contact page, with your order number and the change you need. We will check its progress and explain the options available, including what to do if it has already been dispatched.

Check the individual product listing for included accessories, software and specifications. If something is essential to you, ask our sales team before ordering so we can confirm it for that item.

Our renewed Apple devices include a free 1-year warranty. If you need help with a fault, contact our support team with your order details so we can advise on the next steps. Warranty terms apply.

We offer a 30-day money-back guarantee. Contact us before sending your item back so we can arrange the return and provide instructions. The item must be returned in the required condition; see our returns policy for the full process and any applicable return-postage costs.

Sign in to your orders and choose the support option for the correct item. This helps route your message to the right team. Include your order number and a clear description of what you need help with.